Rant Warning
About a month ago I had an issue with USPS. I did not receive a package. This one contained my diabetes meds, very expensive. I sent them an email since they never answer the phone, notifying them that the package was either misdelivered or stolen. I also notified the pharmacy. Canned message from USPS stated someone would contact me in 1-2 days. Four days later and still nothing. I send another message and same response. That very same day the neighbor across the street brings my package. Four days later? Did he have it the entire time or did USPS find it and redeliver and get it wrong again? I advised the pharmacy. They wanted me to check with USPS. LOL. A month later I get a email from USPS wanting me to file a claim. Then I get an email wanting to fill out a survey on the resolution of my missing package. It centered mostly on how they responded. Of course I ripped them. Oh, I did not file a claim since I got my meds.
The very next day I get the neighbor nextdoor's to me mail. The next day, same thing, all of it. It's not unusual to get his mail on occasion. In fact it happens a lot. So they got another nasty email calling them out. I did receive an apology the next day.
I don't like calling out working folks trying to do a job, we all make mistakes. But this had gone on to the point I wasn't as patient and kind anymore. Yes, I got an excuse about staffing shortages etc. But that isn't what caused this. It was just inattention or something worse. I know they have the mail all sorted and in a line ready to go and don't really look at the mail they put in the box, I've seen it. They certainly don't verify the mailing label to what's on the mailbox, I've seen that too. It slows them down. They are always in a hurry out here. I follow the Nextdoor app and it is full of threads about bad mail delivery and stolen packages. It's pretty common out here it seems. At least I got my meds thanks to the neighbor even though it was four days late.
Happy trails
2 comments:
Yep, that is going on everywhere... I shipped a gun via an FFL to a raffle winner a couple of years ago. The gun never got delivered, and USPS 'promised' to investigate it. Two years later, zip, nada...
@Old NFO-I hope you got reimbursed.
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