Leatherwork, that's the word of the day. Got almost everything completed for Kim's
Open House. Just finishing touches to
add and then over to her so she can add her magic. Hope there is time, lots for her to do still to get prepared.
Dropped off the pre-op prescriptions. While there I was advised the pain med was
improperly prescribed. The federal law
governing those type meds changed the day I saw the surgeon. The Feds are making it much harder to get
substance controlled pain meds.
Consequently if you need a refill, good luck. You will have to make an appointment with the prescribing doctor,
pay your co-pay and get your pain meds from him and pay for those. Making it harder on the patient and more expensive by adding a doctor appointment instead of a phone call to the pharmacy. At least that is how I understand it.
The pharmacy contacted the doctor and they
decided to prescribe them when I get released from the hospital. I assume that since it will be from the
hospital pharmacy it will be 10 times as expensive. We will see, I may just have him write a proper one and take it
to my pharmacy myself.
There is also the pre-op testing of the blood. I called the hospital lab a month ago and
they told me that they would call me the week I was supposed to come in. Guess what, no call yet. I called twice yesterday, no answer and left
voice messages. They finally returned
my call after hours. Better than nothing. Thursday 10
AM. Also tried to contact my regular
doctor. Again, voicemail and no return
call even though the voice on the other end promised a return call within 24
hours. Nothing. That one was not that important but will need to
follow that one up before the end of the year.
Is it really this hard for everyone to get a simple returned
phone call? This may not seem like much but this happens ALL THE TIME with my doctor. I couldn't function as a
person in my job knowing I had an unreturned phone call. It would bug the snot out of me.
I handled inquiries and complaints from the
public and internally in my job. It would have
been so easy to use voicemail and never return a call, just because I didn't
want to. I never did that though. Ever.
Every call, email or voicemail was answered promptly. If you hate dealing with the public GET
ANOTHER JOB! No one seems to know what
the word integrity means anymore.
Oops,
sorry rant over. I am usually very
patient in regard to how I treat others and the job they are doing, especially when it is
serving me in some manner. Much more
than my sweet wife. You don't want to
make her angry due to your poor job performance. They are just trying to perform a job, I tell myself and treat
them as I would prefer to be treated.
Maybe too many years serving the public taught me that. I probably tolerate too much at times.
It could always be worse....I need to listen to this more it
seems.
Happy Trails.
2 comments:
Agree on the customer service/returning phone calls... sigh...
I agree! I find this world of automated phones hideous...and I've seen people in my own office (when I worked) just ignore the phone...so I know it goes on everywhere!
Linda
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