Good News

Errands and more errands spending money right and left.  We went into town again today.  First to drop off Kim’s car for service.  The place we have it done is in the general direction of the leather supply store.  There were a couple things I had been needing.  As always happens I buy more than I had intended.   One of the things is some embossed leather. 

It has a crocodile look to it.  Had been wanting to try it for a while for various projects, but what they had was much too stiff.   This has a more supple feel and will work well with what I have in mind.   

Harbor Freight is in the same parking lot as the leather store.  Picked up a punch and die set for a new craft we plan to try.  More on that once we get farther along with it.  Then a run to the bank and the grocers.  We still needed to pick up her car, but that was done on the way to the church house that evening.

Kim has been trying to figure out what has gone wrong over at the resort with her business there.  If you will remember, she was told she could only bring crafts for the guests to do and not sell any of her wares which included much of my leather work.  It really hit us hard in the pocket book.  She had left a message to speak with the person that had been handling her to figure out what the issues were and how to get them worked out.  She only responded that she will 'get with her.'  Kim finally wrote an email with all her concerns since she couldn’t get a face to face or even a return phone call.  It wasn’t looking good.   While out running errands she got a phone call.  She was very quiet for the longest time.  I thought, ‘not good.’  Then the tone changed and she sounded pleased.  As it turns out, the manager says there had been a major misunderstanding with what she intended and her instructions to the person dealing with Kim got misunderstood.  She had never intended to prevent her from selling her wares and they want her back to her regular schedule when there are more guests.  Also during a 3 week period in June/July they are mostly booked solid and they want her to come almost every day.  Kim was so relieved as was I.  I see how hard she works at this and tries hard to please.  She is great at customer service and makes a lot of folks happy that deal with her.  So it had been very puzzling to us with that recent mix up.  She thought she had made someone mad but no one was telling her.  One of the things she was told was that she had only been there selling and not offering crafts.  That is probably where the ‘no selling’ idea/instructions came from.  But that has never happened.  She has ALWAYS offered crafts, it's what gets her in the door.  She can only guess that she was closing up and had put away the crafts and all that was left was the sale items.  So it looked like that is all she had done.  Miscommunications and misunderstandings.  Cost her a lot of money and heartache, but it’s all good now.  She will back to really long hard Saturday work, but the payoff will be much better.

Happy Trails.